Privacy Policy

Last updated: [2025/5/21]


WakaChina (hereinafter referred to as "we," "us," or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share personal data when you use our website (www.wakachina.com) or services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.


1. Information We Collect

We collect personal information directly from you, automatically through technology, or from third parties:

1.1 Information You Provide

  • Registration Data: Name, email address, phone number, and password when you create an account.
  • Booking Information: Travel preferences, payment details, and traveler names when booking tours.
  • Contact Data: Messages, feedback, or inquiries submitted via our contact forms.
  • Profile Data: Photos, biographies, and professional credentials if you register as a Supplier.

1.2 Automatically Collected Information

  • Log Data: IP address, browser type, device information, and browsing behavior (e.g., pages visited, clicks).
  • Cookies and Similar Technologies: To enhance user experience, analyze traffic, and store preferences. You may disable cookies via your browser settings, though this may affect service functionality.

1.3 Third-Party Information

  • From social media platforms (e.g., WeChat, Facebook) if you log in using third-party accounts, subject to their privacy policies.

2. How We Use Your Information

We use personal information for the following purposes:
  • Service Provision: To process bookings, communicate with you, and deliver tour services.
  • Account Management: To maintain your user profile, update account status, and send service-related notifications.
  • Personalization: To tailor tour recommendations, special offers, and marketing content based on your preferences.
  • Security & Compliance: To prevent fraud, enforce our Terms of Use, and comply with Chinese laws (e.g., Personal Information Protection Law).
  • Analytics & Improvement: To analyze usage trends and improve our website and services.

3. Sharing Your Information

We may share personal information with:
  • Suppliers: To fulfill your tour bookings (e.g., guides, hotels, transportation providers).
  • Payment Providers: To process transactions (e.g., Alipay, WeChat Pay, UnionPay).
  • Legal Authorities: When required by law, regulation, or legal process (e.g., court orders, government requests).
  • Third-Party Service Providers: For technical support, data analysis, or marketing, under confidentiality agreements.
We will not sell your personal information to third parties for marketing purposes without your explicit consent.

4. Data Storage and Security

  • Storage Period: We retain your data only as long as necessary to provide services, fulfill legal obligations, or resolve disputes.
  • Data Security: We implement technical and organizational measures (e.g., encryption, access controls) to protect your data from unauthorized access or loss. However, no online security system is entirely foolproof.
  • Cross-Border Transfers: Personal data is stored on servers within the People’s Republic of China. Transfers to 境外 (overseas) are limited to cases where we have legal grounds and comply with China’s data export regulations.

5. Your Rights

Under Chinese law, you have the following rights regarding your personal information:
  • Access: Request to view or correct inaccurate data.
  • Update: Edit your account information via your user dashboard.
  • Delete: Request deletion of your data, subject to legal retention requirements.
  • Withdraw Consent: Opt out of marketing communications by following the unsubscribe link in our emails.
To exercise these rights, contact us at privacy@wakachina.com. We will respond to valid requests within 30 days.

6. Children’s Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover a minor has provided data, we will delete it promptly upon notice.

7. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or website 公告 (notification) at least 30 days in advance. Your continued use of the Service after changes indicates acceptance of the revised policy.

8. Contact Us

For questions about this Privacy Policy, contact:

WakaChina
Address: R401 Building 3,ChunDong Road, Minhang District, Shanghai, China
Email: admin@wakachina.com
Phone: +86-21-5513-8213